Door Number and Street’s Name,
Area Name,
City.
Postal Code : XXXXXXX
Phone Number : 0000 – 123456789
Fax Number : 0000 – 123456788
E-mail ID : [email protected]

 

Date :
Reference :

TO :
Addressee’s Name,
Designation,
The Company’s Name,
Full Address with Phone Number.

Subject :
Dear Sir,
I came to know that you faced a lot of problem with the invertor we installed at your office. I was out of station for the last three days and our engineer though tried to solve your problem yet he failed to satisfy you. Now I am at your service and the first thing we are going to do is to replace the incertor with the new one immediately.
I am sure you will now be happy. We are however, very sorry for the inconvenience caused to you. Please accept our sincere apology.

I also like to assure you that what happened in your case was indeed a typical problem. We haven’t faced any problem with this make of invertors so far. We accord highest priority to the customer satisfaction and try our best to provide the highest standards of service to them.

If you have any problem further, don’t hesitate to ring me please.

Thanking You.
Yours faithfully,
Manager
Customer Care

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