October 11, 2001

Ms. Josephina Foronda
AVL Enterprise
Makati City

Dear Ms. Foronda:

Good day!

This letter is serve as an acknowledge receipt of you letter of October 9 in which you cancel your purchase order number 25148.

For this cancellation, I am very sorry for the misunderstanding and have taken necessary action regarding this matter to ensure that a problem does not occur again.

Please accept our sincere apology regarding this matter. Your satisfaction is one of our primary concern.

Sincerely yours,

Christine D. Velosa

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